We believe that Hetronic customers should receive professional, timely and courteous service from us and our resellers. Hetronic’s reputation and brand is based not only on the physical solutions we provide to our esteemed customers, but how we respond to them when they ask for assistance. Although responding to requests around the globe is challenging, it is our positive attitude, sense of urgency, and actions on how we handle those challenges that is the basis for customer loyalty.